FinChatBot Seeks To Transform Lives Through Intelligent Digital Solutions. FinChatBot is the South African leader and expert in developing Conversational AI Solutions for the Financial Services Industry. Currently serving some of the largest businesses in South Africa, its customer-centric Conversational AI Solutions help clients generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. FinChatBot helps digitalise, guide and continually optimise important customer interactions including Customer Acquisition, Customer Care and Debt Collection. FinChatBot believes in positively transforming people’s lives through intelligent digital solutions. It aims to revolutionise financial services by helping brands digitalise and guide customer experiences at scale.
The company has customised UX and conversational design to ensure the best customer experience. It has continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences. It helps clients to generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with the client’s business objectives in mind. The company specialises in quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results. It has a library of expertise and experiences in UX, development, financial services, marketing and data intelligence. Its expert team will help guide clients through the process every step of the way.
The company is able to maximise the potential of the client’s website and mobile app by adding conversational AI. It also enables the client’s customers to register, ask questions, request customer service, get immediate quotes, transact and more 24/7, all from the client’s website or app. It enhances tracking and results of targeted marketing campaigns, send personalised emails and SMSs to initiate customer conversations, places unique QR codes and URLS on above-the-line channels such as billboards, banners, flyers and merchandise for seamless customer engagement and improved overall tracking of ROI per campaign.
The company adds chat capabilities to the client’s Interactive Voice Response (IVR) system to deflect high-volume calls from their call centre to chat. An intelligent IVR enables effortless experiences for both customers and agents, while helping the client’s business deliver significant cost savings to the client’s bottom line.
As the world navigates the ‘new normal’ with the Covid-19 pandemic, the company is here to help financial service providers generate revenue, reduce operational costs and drive business growth. Its conversational AI solutions can help the client’s business with customer acquisition, customer care, and premium & debt recovery. The company has managed to secure clients such as MiWay, Hollard, Sanlam, MTN and Bryte.
