Voyc Aims To Help Companies Streamline Their Communication With Customers
Voyc Aims To Help Companies Streamline Their Communication With Customers. Voyc enables regulated firms to check 100% of contact centre interactions with its speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience.
In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial service companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? This Cape Town based, Dutch registered company helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, as well as create operational capacity to focus on business improvements that drive positive customer outcomes. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.
Voyc enables its clients to scale their quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, they create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments.
The company knows that managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting their reputation. They receive prompt alerts whenever agents miss mandatory compliance phrases, customers express dissatisfaction, or suspicious activity is identified, helping to strengthen their first line of defence.
Building customer loyalty can take months, if not years. But it is inevitably important to prevent churn and secure revenue for a business in the long-term. Its speech analytics capabilities use sentiment analysis to understand not only the words of their customers, but their emotions too. With these insights, they have full visibility into their contact centres without having to repeatedly check in with agents. With Voyc, they can identify frustrated customers and potential escalations more proactively for a better customer experience.
