Insurance Company QSure Experiences Data Breach
Insurance Company QSure Experiences Data Breach. QSure, a big player in South Africa’s insurance industry, has been hit by a data breach in which bank account numbers and other sensitive information were compromised by a third party. The company would not say how many records were exposed through the breach, only that the incident is “still being investigated.”
“On 9 June 2021, QSure became aware that it had been subject to illegal and unauthorised access to its IT infrastructure, and immediately isolated its IT network and shut down its systems,” said chief operating officer Ian du Toit in an interview with TechCentral.
“QSure immediately appointed three industry-leading and independent cyber-forensic and security technology firms to conduct a detailed forensic investigation into the cyber security incident,” Du Toit added. “QSure takes the safety and security of its clients’ data extremely seriously. The company has notified insurers and brokers with whom it does business, as well as the relevant regulatory authorities, and continues to provide support in this regard.”
Preliminary investigations show that the compromised data had been “exfiltrated” from the company’s servers. “The data relates only to policyholders who are clients of QSure’s customers (insurers and brokers) and includes banking details, limited to the account holder name, bank account numbers and bank branch codes. No policyholder identity numbers, credit card details, any form of contact details, or policy content are kept on QSure’s database and therefore could not be compromised,” Du Toit said.
Q-Sure puts its customer needs before any else. Its dedicated team continuously strives to make the insurance process simple, stress free and efficient for all its customers. The company’s aim is to provide an insurance program which allows their business to be always a step ahead. This is achieved through delivering a cost effective robust program which protects and grows with their business. No one shape fits all and sometimes “thinking outside of the box” through effective collaboration is necessary to deliver a needs based solution for its customers. Q-Sure thrives on creative thinking not just at the time of placement of the insurance, but at claims time, when it really matters.
