Service Systems Seeks To Help Businesses Provide Excellent Customer Service
Service Systems Seeks To Help Businesses Provide Excellent Customer Service. Service Systems is a consulting and technology company that partners with customer-focused industries. Its aim is to complement and improve customer experience by developing or implementing various hardware and software technology solutions that elevate a data-driven approach to business management and customer engagement, ultimately forging the road-map to success.
The company works with its clients to create a strategy which enhances their existing business processes relating to customer experience challenges within its solutions framework. Using innovative methods within its agile environment, it designs effective solutions that meet their needs. The company pushes the boundaries of its capabilities to deliver innovative solutions across varying hardware and software environments. It ensures the perfect delivery of a project through step by step implementation processes, to deliver a world-class solution.
Service Systems has a broad understanding of retailers’ pain-points and aim to complement and improve the retail experience by introducing various tech solutions that elevate a data-driven approach to retail management and consumer engagement, ultimately forging the roadmap to success. Service Systems has successfully assisted retailers with their in-store technology needs. From single stores to retail chains, it develops and deploys solutions that solve challenges. The company is confident that it can provide clients with the knowledge, technology and passion to make it happen.
Clients can notify relevant staff members of service shortfalls using a smartphone chat app. Instant poor press alerts give their team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth. The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve their customer and staff experience alike, which in-turn improves their bottom line.
Clients can grow their business and achieve great customer service. Service Systems offers an easy way to measure key staff performance areas. They can view consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.
