Engen Introduces A New Contactless Way For Customers To Tip Petrol Attendants
Engen Introduces A New Contactless Way For Customers To Tip Petrol Attendants. Engen’s innovative 1app which allows customers to make contactless payments now features a ‘Tip an Attendant’ function, which allows motorists and shoppers across South Africa to tip deserving Engen staff for the warm and friendly service that they have long been renowned for.
In partnership with Telkom Financial Services, this new value add feature has been specifically designed to enable motorists and Quick shop customers to tip Engen petrol attendants and cashiers for efficient service. This solution is also an effective way for people to keep practicing social distance amid the Covid 19 pandemic.
“Customer service and constant innovation are key drivers for Engen, which is why we are extremely excited to bring our customers ‘Tip an Attendant’ as a way to acknowledge our pump attendants and Quick shop cashiers’ commitment to consistent service excellence. Engen’s vision is to extend the ‘Tip an Attendant’ solution outside the Engen environment, enabling Engen customers to use the Engen 1app to tip anyone that provides great service.” Seelan Naidoo, Engen’s General Manager: Retail said in a statement.
The company explained that Engen petrol pump attendants and Quick shop cashiers will be assigned a lanyard with a QR code and number. They will be required to register for a Telkom Pay Wallet using the universally-accessible chat platform, WhatsApp and link their profile to their QR codes. Once this is done, they can start receiving tips to their Telkom Pay Wallet from customers paying them from the Engen 1app – which they can also use to purchase life’s essentials.
“Engen encourages all motorists to download 1app because it offers a safer customer service experience, as there is no touching of devices, cards or cash required. You will also no longer need to carry cash or cards to make your fuel purchases; and loyalty points will automatically be registered with Engen’s respective loyalty partners, Clicks Clubcard, FNB eBucks,” Naidoo added.
