iSON Xperiences Acquires A Controlling Stake In Credit Solutions Services South Africa
iSON Xperiences Acquires A Controlling Stake In Credit Solutions Services South Africa. iSON Xperiences has announced that it acquired the majority stake in the financial recovery service provider, CSS Credit Solutions Services (CSS), this deal aims to offer business process outsourcing (BPO) solutions across the globe.
“At the core of the joint venture is merging the qualities and powerful capabilities of technology, artificial intelligence (AI), big data, people and process management to create synergies in valuable end-to-end credit management and customer experience services. iSON Xperiences and CSS bring together a mutual collaboration of resources, expertise and complimentary learnings, which are leveraged to deliver a growing demand of specialist services in the banking, telecommunications, retail and financial services industries,” Pravin Kumar, global CEO of iSON Xperiences told IT ONLINE.
The CSS Group has the capability of offering opportunities beyond a collections / recoveries law firm into the fields of IT systems, call centre service offerings, business process outsourcing, document management and training. The company believes that the key to success in this industry is finding the right balance between the performance of both a human being (human development) and technology (technological innovation) to ensure that one gets the best that an individual has to offer and the best that technology can offer. Whilst it believes in today’s competitive environment one cannot survive without stable, efficient and dynamic information technology systems and solutions, these tools are only as good as the people who use them.
iSON Xperiences is a specialist in proactive business process outsourcing and custom partnering with leading brands to optimise their customer experience, revenue generation, and business process management across the enterprise. The company’s dedicated and talented workforce spreads across Sub-Saharan African countries, along with India and Myanmar, is redefining the way people connect with enterprises.
