Vodacom Partners With Northern Cape Department Of Health To Deliver More Accessible Healthcare In South Africa
Vodacom Partners With Northern Cape Department Of Health To Deliver More Accessible Healthcare In South Africa. Together with the Northern Cape Department of Health, and under the leadership of the acting Head of the Provincial Health Department, Riaan Strydom, Vodacom has created a solution to make the province’s healthcare services more accessible.
The cutting-edge Patient Engagement solution includes SmartPatient. This mobile phone app allows patients who need provincial, municipal, or community-based healthcare to log a medical assistance request on their phone. It also features SmartDispatch, a computer-aided emergency services dispatch system enabling users to make an emergency service request via SMS, USSD, e-mail, phone, and the SmartPatient app – a first for South Africa’s public healthcare sector.
Providing real-time communication between the patient and call centre, as well as tracking and engaging with paramedics responding to the scene of the incident, this solution will not only make ambulances more accessible, but it will help streamline patient engagement and the delivery of healthcare services. Available on any SMS enabled devices, the best experience is via a smartphone, as the solution can use the internet and other live tracking to see the location of the responding paramedics.
Supporting its wider ambition at Vodafone to drive more inclusivity, the launch of Patient Engagement highlights how public-private partnerships can spearhead innovation and ultimately save people’s lives.
