Bright Pattern Partners With MoData In South Africa To Transform CX And AI Capabilities
Bright Pattern Partners With MoData In South Africa To Transform CX And AI Capabilities. Bright Pattern has partnered with MoData to dramatically transform the world of CX for innovative companies throughout Southern and Sub-Saharan Africa through futuristic digital and AI capabilities. MoData provides digital consulting advice, implementation, and services for companies who are looking to expand the customer experience to match today’s new digital and mobile world.
MoData allows companies to leverage and extend its existing solutions while adding new digital and AI technologies in a fast and seamless process. It combines AI expertise and evolving technologies with Bright Pattern – the easiest-to-use and highest-rated contact center – for companies in Africa. Coupling AI with Bright Pattern’s advanced technology allows MoData to provide companies four key capabilities to significantly improve their customer experience.
“At MoData, we are excited about this partnership with Bright Pattern. Our MoData Interactive Digital Customer Enterprise 360 Ecosystem is a unique blend of critical CX technologies that combine Omnichannel Contact Centre, Workforce Management, Quality Assurance and Speech Analytics, all underpinned by Conversational AI and Business Applications to provide the most comprehensive customer engagement management methodology available in modern customer communications today,” said Brendan van Staaden, Managing Executive of MoData.
“Bright Pattern brings the magic of true cloud maxi-channel customer contact solutions to round off this brilliant ecosystem. With this powerful solution in our toolkit, MoData will continue to drive innovation and customer service delivery excellence through listening, understanding, and delivering in our world of customer service expertise.”
“Bright Pattern is eager to work with MoData to unite our advanced contact center capabilities with its customer experience technologies,” said Michael McCloskey, CEO of Bright Pattern. “With this partnership and synergy, we’re excited to push forward CX in a new space that has a need for both of our proficiencies.”
